Refund policy

1. Shipping Issues

All orders are carefully prepared and shipped from the Canary Islands (Spain).

If your order experiences a significant delay, loss, or damage during transit, you must contact us at:

📩 monybigot@gmail.com

Please include:

  • Order number

  • Full name

  • Description of the issue

We will review each case individually and provide assistance accordingly.

2. Delays

We are not responsible for delays caused by:

  • Customs procedures

  • Import inspections

  • Carrier-related issues

  • Force majeure events

Delivery times are estimates and may vary depending on the destination country and customs clearance process.

Refunds will not be issued for delays caused by these external factors.

3. Lost Packages

If a shipment is officially confirmed as lost by the carrier, we will offer either:

  • A replacement (subject to availability), or

  • A full refund of the purchase amount.

Refunds will be processed using the original payment method.

4. Damaged Items

If your order arrives damaged, you must notify us within 48 hours of delivery and provide:

  • Clear photos of the damaged item

  • Photos of the packaging

Once the issue is verified, we will offer:

  • A replacement (if available), or

  • A full refund.

5. Customs Fees

We are not responsible for:

  • Customs duties

  • Import taxes

  • Handling or clearance fees

These charges are determined by the destination country and must be paid by the customer.

Refunds will not be issued due to refusal to pay customs fees.

6. Incorrect Address or Unclaimed Packages

If an order is returned due to:

  • An incorrect address provided by the customer

  • Failure to collect the package

The customer will be responsible for any additional shipping costs required to resend the order.

1. Shipping Issues

All orders are carefully prepared and shipped from the Canary Islands (Spain).

If your order experiences a significant delay, loss, or damage during transit, you must contact us at:

📩 monybigot@gmail.com

Please include:

  • Order number

  • Full name

  • Description of the issue

We will review each case individually and provide assistance accordingly.

2. Delays

We are not responsible for delays caused by:

  • Customs procedures

  • Import inspections

  • Carrier-related issues

  • Force majeure events

Delivery times are estimates and may vary depending on the destination country and customs clearance process.

Refunds will not be issued for delays caused by these external factors.

3. Lost Packages

If a shipment is officially confirmed as lost by the carrier, we will offer either:

  • A replacement (subject to availability), or

  • A full refund of the purchase amount.

Refunds will be processed using the original payment method.

4. Damaged Items

If your order arrives damaged, you must notify us within 48 hours of delivery and provide:

  • Clear photos of the damaged item

  • Photos of the packaging

Once the issue is verified, we will offer:

  • A replacement (if available), or

  • A full refund.

5. Customs Fees

We are not responsible for:

  • Customs duties

  • Import taxes

  • Handling or clearance fees

These charges are determined by the destination country and must be paid by the customer.

Refunds will not be issued due to refusal to pay customs fees.

6. Incorrect Address or Unclaimed Packages

If an order is returned due to:

  • An incorrect address provided by the customer

  • Failure to collect the package

The customer will be responsible for any additional shipping costs required to resend the order.