Shipping policy

1. Shipping Origin

All orders are carefully prepared and shipped from the Canary Islands (Spain).

Due to the special tax regime applicable in the Canary Islands, shipments outside the archipelago may be subject to customs procedures.

2. Order Processing Time

Each piece is carefully prepared before shipping.

  • Estimated processing time: 2–5 business days

  • During high-demand periods, processing times may be slightly extended.

Once the order has been shipped, the customer will receive a confirmation email including tracking information (if available).

3. Shipping Within the Canary Islands

  • Estimated delivery time: 1–3 business days

  • No customs charges apply

4. Shipping to Mainland Spain and Balearic Islands

Orders shipped from the Canary Islands to mainland Spain and the Balearic Islands may be subject to:

  • DUA (Single Administrative Document)

  • Import VAT

  • Customs handling fees

These charges are not included in the product price or shipping cost and must be paid by the customer if required by customs authorities.

Estimated delivery time: 5–10 business days (depending on customs procedures).

5. International Shipping

We offer worldwide shipping.

International orders may be subject to:

  • Import duties

  • Local taxes

  • Customs clearance fees

These charges are the responsibility of the customer.

Delivery times vary depending on the destination country and local customs procedures.

6. Delays

We are not responsible for delays caused by:

  • Customs inspections or clearance procedures

  • Carrier-related issues

  • Force majeure events

Delivery times are estimates and may vary depending on external factors beyond our control.

7. Shipping Issues

If your order experiences a significant delay, loss, or other shipping-related issue, please contact us at:

📩 monybigot@gmail.com

We will review each case individually and assist you accordingly.